Travel technology isn’t a spectator sport - more on Ryanair upgrade »

Making major changes to a travel reservation system is hard work for all involved. I know - I have project managed quite a few in my time.

To give you a sense of scale, one project I PMed for a leading UK tour operator took 8 months from start of planning to go live…. and involved over 50 IT, commercial, ecommerce and legal people. And that was just for a new holiday search! (OK, search is important, I know that)

However, one thing that I have learnt from all of my reservation system change…